Waste Disposal Website
Web Design Case Study
Overview
- 2 formats
- Desktop and mobile experiences
- 1 flow
- Guided waste collection request
- 6 services
- Scannable service categories
- Responsive
- Designed across key breakpoints
Waste collection involves details that can quickly overwhelm a customer: material type, volume, location, timing, and access requirements. This project organizes those decisions into a straightforward website and guided order request flow, giving customers a clearer path from exploring the service to submitting the details the business needs.
Clear language and strong visual hierarchy make the service easier to understand while creating a more reliable alternative to phone-only ordering.
Problem
The primary goal was to establish an online presence where none existed before, while making the ordering process more efficient. Previously, customers placed orders by phone, and many were unable to reach a company representative. Without an alternative way to submit a request, potential orders were missed. Four key problem areas emerged from this context:
- 01
The company had no online presence, so few people in its service area knew it existed.
- 02
The available services and pricing were difficult to discover, leaving customers without clear information before ordering.
- 03
The business lacked a consistent brand identity and social media presence, making it harder to build recognition and trust.
- 04
Orders depended entirely on phone calls, so customers had no alternative way to submit a request when representatives were unavailable.
Workflow
A multi-phase, highly iterative web development workflow continuously refined across project lifecycles through close collaboration with clients and myself.
- Custom Build • Phase 1
Scoping & Design
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- Project scoping
- Client alignments
- Sitemap creation
- Miro & Figma sketches
- Custom Build • Phase 1
Web Content
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- Creating texts and assets
- Including images
- Page testing
- Custom Build • Phase 1
Branding & SEO
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- SEO
- Page optimization
- Custom Build • Phase 2
Order Form
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- Custom order flow design
- Vue.js development
- Order validation
- Migration • Phase 3
Wix Platform
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- Migration to Wix platform
- Webpage recreation
- Order flow reconfiguration
- Client handover
Sitemap
- Main
- Services
- Scrapping
- Containers
- Terms
- Waste Types
- Order
- Contact
- Services
Sketches
Visuals
Reflections
The redesigned digital ordering platform for "Prahiveod" increased overall service bookings while cutting incoming support calls by ~15%. By optimizing the self-service order flow, the solution successfully scaled sales volume without increasing the team's support workload.